Frequently Asked Questions (FAQs)

1. How do I purchase a plan?

• Browse our collection of plans and select the one that suits your needs.
• Click on the “Purchase” button and follow the instructions to complete your transaction.
• Once your purchase is complete, you will receive an email with a download link for your plan.

2. What file formats are the plans available in?

• Our plans are available in PDF and CAD formats.

3. Can I get a refund after purchasing a plan?

• Due to the digital nature of our products, all sales are final. Once a plan has been downloaded, refunds are not available. Please review our Terms and Conditions Page for more details.

4. What if I encounter an issue with my plan?

• If you encounter any issues or discrepancies with your plan, please contact our support team immediately using the contact form. We are committed to correcting any errors and ensuring you receive a high-quality product.

5. Can I use the plans for commercial purposes?

• Our plans are intended for personal use only. For commercial use, please contact us for licensing options.

6. How does the discount on multiple purchases work?

• If you purchase multiple dimensioned floor plans, the total amount spent can be applied as a discount on the detailed version of the plan you select within 30 days. Please contact our support team using the contact form for assistance in applying this discount.

Refund Waiver and Acknowledgment

Before purchasing, please be aware of our refund policy:

1. Refund Waiver: Due to the digital nature of our products, all sales are final. Once a plan has been downloaded, you waive any right to a refund.
2. Discount on Multiple Plans: If you buy multiple dimensioned floor plans, the total amount spent can be used as a discount on the detailed version of the plan you select within 30 days.

By proceeding with your purchase, you acknowledge and agree to these terms.

Technical Support

For technical issues, including download problems or file access, please use the contact form to provide the following information:

• Your order number
• The email address used for the purchase
• A detailed description of the issue
• Any screenshots or error messages

Our technical support team will respond as quickly as possible to resolve your issue.

Customer Service Commitment

At Building Designer, we are committed to providing excellent customer service. Your satisfaction is our top priority. If you have any feedback or suggestions on how we can improve our services, please do not hesitate to contact us using the contact form. We value your input and are always looking for ways to enhance your experience.

User Guides and Resources

To help you get the most out of your purchased plans, we offer the following resources:

• User Guides: Detailed instructions on how to read and use the plans effectively.
• Video Tutorials: Step-by-step videos demonstrating how to interpret different aspects of the plans.
• FAQs: A comprehensive list of frequently asked questions to address common concerns.

Updates and Revisions

Occasionally, we may release updates or revisions to our plans. If an update is available for a plan you have purchased, we will notify you via email with instructions on how to download the updated version.

Terms and Conditions

For more information on our terms of service, privacy policy, and other legal matters, please visit our Terms and Conditions Page.