Overview

At Building Designer, we are committed to customer satisfaction. However, due to the digital nature of our products and the immediacy of delivery, we generally do not offer refunds once a plan has been downloaded. Our refund policy, outlined below, explains the circumstances under which Building Designer, a property of Mobatly Properties LTD, may offer a refund and how issues with purchased plans are handled.

No Refunds on Downloaded Digital Products

Once you have purchased and downloaded a plan from Building Designer:

• No Refunds: Refunds will not be offered once a plan has been downloaded. By completing the download, you acknowledge that this irrevocably waives your right to seek a refund.
• Reason for Policy: This policy is in place because digital plans cannot be physically returned, and once a plan is downloaded, it is considered used and cannot be “restocked”.

Support and Rectification

While refunds are not available, we provide robust support to ensure that the digital plans you purchase meet the quality and specifications advertised on our website:

• Error Correction: If you encounter any errors or technical issues with the plans, please contact us immediately. We are committed to correcting any such issues promptly.
• Plan Discrepancies: If the delivered plan significantly deviates from the description provided on our website or is incomplete, we will work diligently to provide a corrected version.
• Support Availability: Our support team is available to assist with any questions or concerns regarding your plan. Contact details and support hours are available on our website [insert URL].

Exceptional Circumstances

In exceptional cases, if it is demonstrated that a plan was misrepresented or there were critical errors that make the plan unusable and cannot be corrected, we may, at our discretion, issue a refund. These cases will be handled on a case-by-case basis and require substantial evidence provided by the customer.

Procedure for Reporting Issues

To report an issue with a downloaded plan:

1. Contact Us: Reach out via our official contact channels as soon as you detect the issue.
2. Provide Details: Include detailed information about the discrepancy or error, along with proof of purchase.
3. Cooperation: Please cooperate with our support team, who may require additional information or clarification to resolve the issue.

Amendments to Refund Policy

Mobatly Properties LTD reserves the right to amend this refund policy at any time. Any changes will be posted on our website and effective immediately. Your continued use of our services after such changes will constitute your acceptance of the new terms.

Contact Information

If you have any questions or concerns about this refund policy, please contact us at [insert contact information]